Shipping policy

Shipping and Delivery Policy

Thank you for shopping with Geekwara. Please read this Shipping and Delivery Policy carefully before placing your order.

1. Order Processing Time

In-stock products are generally scheduled for shipment within 7 business days after payment has been successfully received.

Order processing includes order confirmation, product inspection, stock preparation, packaging, and handover to the shipping carrier. Processing times may be extended during weekends, public holidays, major promotional events, or periods of high order volume.

Estimated shipping dates for pre-order, customized, or special-order products will be stated on the relevant product page.

2. Shipping Destinations

Geekwara ships to multiple countries and regions.

Available destinations, shipping methods, and shipping fees will be displayed at checkout.

Certain remote areas, restricted locations, post office box addresses, or regions where customs clearance is unavailable may not be eligible for delivery.

3. Estimated Delivery Time

Estimated delivery times after shipment are generally:

  • Standard shipping: approximately 7–15 business days
  • Remote areas or certain countries and regions: approximately 10–25 business days
  • Pre-order, customized, and special-order products: as stated on the relevant product page

These estimates refer only to transit time and do not include the order processing period of up to 7 business days.

Actual delivery times may be affected by the carrier, flight schedules, public holidays, weather conditions, customs inspections, local delivery services, and other circumstances beyond our control. We cannot guarantee delivery within the estimated timeframe.

4. Shipping Fees

Shipping fees are calculated based on factors including:

  • Destination country or region;
  • Product weight;
  • Package dimensions;
  • Product type;
  • Selected shipping method.

The applicable shipping fee will be shown at checkout.

Where an order qualifies for free shipping, this will be displayed automatically during checkout.

5. Order Tracking

After your order has been shipped, we will normally send a shipping confirmation email containing tracking information.

It may take 1–3 business days after the tracking number is created for tracking updates to appear in the carrier’s system.

Some economy international shipping services may not provide real-time updates while the parcel is in transit between countries. Tracking information usually resumes once the parcel reaches the destination country or region.

6. Shipping Address and Contact Details

Before completing payment, please carefully confirm that the following information is correct:

  • Recipient’s full name;
  • Contact telephone number;
  • Postal code;
  • Country or region;
  • State, province, city, and full street address;
  • Apartment, floor, unit, or room number.

Once an order enters the preparation, packing, or shipping stage, we may be unable to change the delivery address.

The customer is responsible for delivery failures, returned parcels, and additional charges caused by:

  1. An incorrect or incomplete address;
  2. An incorrect or unreachable telephone number;
  3. The recipient being unavailable;
  4. Failure to receive or collect the parcel on time;
  5. Refusal of delivery;
  6. Failure to contact the local carrier;
  7. Failure to complete customs clearance as required.

To request an address change, please contact us as soon as possible at:

support@geekwara.com

We cannot guarantee that an address can be changed once the order has entered processing.

7. Customs Duties, Import Taxes, and Clearance

International orders may be subject to:

  • Customs duties;
  • Import taxes;
  • Value-added tax;
  • Customs clearance fees;
  • Other fees charged by local authorities or carriers.

Unless the checkout page clearly states that these charges have been collected by Geekwara, they are generally the responsibility of the recipient.

Customs requirements and tax rates vary by country and region. Customers are responsible for understanding the applicable local requirements before placing an order.

If a customer refuses to pay applicable charges, fails to provide customs documents, or does not complete customs clearance, resulting in the parcel being returned, held, destroyed, or subject to additional fees, Geekwara will not be responsible for the resulting loss.

Shipping fees, return charges, customs duties, storage fees, and other related costs already incurred may be deducted from any refundable amount.

8. Split Shipments

If an order contains multiple items, the products may be shipped separately due to different warehouse locations, product types, battery transportation requirements, or shipping routes.

Separate parcels may:

  • Have different tracking numbers;
  • Be shipped on different dates;
  • Arrive on different dates.

Under normal circumstances, split shipments will not result in additional shipping charges beyond those already paid.

9. Battery-Powered and Smart Electronic Products

Some robots, smart hardware products, and electronic devices contain or include lithium batteries and must therefore be shipped through approved transportation channels.

Battery-powered products may take longer to deliver than ordinary goods, and delivery may not be available to certain countries, regions, or post office box addresses.

Customers may not request shipping through channels that do not comply with battery transportation regulations.

10. Delivery Delays

Delivery delays may be caused by:

  • Customs inspections;
  • Changes to flight or transportation capacity;
  • Extreme weather or natural disasters;
  • Public holidays or peak sales periods;
  • Incorrect or incomplete addresses;
  • Delays by local delivery providers;
  • Government restrictions;
  • Strikes, war, or other force majeure events.

If tracking information has not been updated for an extended period, please contact us at:

support@geekwara.com

We will assist with contacting the carrier, but we cannot guarantee that the carrier will immediately provide an investigation result or a confirmed delivery date.

11. Inspection Upon Delivery

Please inspect the outer packaging, shipping label, product, and accessories as soon as you receive the parcel.

To protect your after-sales rights, we recommend that you:

  1. Take photos of the outer packaging and shipping label before opening the parcel;
  2. Record the complete unboxing process continuously by video or take clear photos;
  3. Check that the product model, color, quantity, and accessories are correct;
  4. Confirm that the product is physically undamaged before activation, pairing, or use.

If you discover any of the following issues, please stop using the product and contact us as soon as possible, preferably within 48 hours of delivery:

  • Serious damage to the outer packaging;
  • Product damage caused during transit;
  • Missing products or accessories;
  • Receipt of an incorrect product;
  • A quantity that does not match the order.

Please provide your order number, photos of the outer packaging, shipping-label photos, product photos, and an unboxing video so that we can assess the issue.

12. Tracking Shows Delivered but Parcel Not Received

If tracking shows that the parcel has been delivered but you have not received it, please first:

  1. Check your doorway, mailbox, reception area, building management office, and any designated delivery location;
  2. Ask family members, neighbours, colleagues, or other possible recipients;
  3. Contact the local carrier and request delivery details;
  4. Contact us as soon as possible after the tracking status changes to delivered.

When requesting an investigation, please provide your order number, tracking number, and a description of the situation.

If the carrier confirms that the parcel was delivered to the correct address provided in the order, any further assistance will depend on the carrier’s investigation findings.

13. Lost Parcels

If a parcel has not arrived after an extended period, we will assist in opening an investigation with the carrier based on the tracking information.

We will arrange a replacement or refund only after the carrier formally confirms that the parcel has been lost.

Carrier investigations may take several business days or longer.

Losses, returns, or failed deliveries caused by the following are not eligible for lost-parcel compensation:

  • The customer provided an incorrect address;
  • The customer refused delivery;
  • The customer failed to collect the parcel on time;
  • The customer failed to complete customs clearance;
  • The customer failed to cooperate with the carrier.

14. Failed Delivery and Returned Parcels

If a parcel is returned because of:

  • An incorrect or incomplete address;
  • No one being available to receive it;
  • The recipient being unreachable;
  • Refusal of delivery;
  • Failure to collect the parcel on time;
  • Failure to pay customs duties;
  • Failure to complete customs clearance;

the customer may be responsible for the original shipping fee, return shipping fee, customs duties, storage charges, and other related expenses.

If the returned product is received in good condition and qualifies for a refund, we will process the remaining refundable amount after deducting the applicable costs.

15. Order Cancellation

Customers may request cancellation by email before the order enters procurement, stock preparation, packing, or shipping.

Once an order has entered procurement, preparation, packing, or shipping, cancellation cannot be guaranteed.

Pre-order, customized, and special-order products generally cannot be cancelled for personal reasons once procurement, production, or preparation has begun.

16. Contact Us

For questions relating to shipping, delivery, address changes, or order tracking, please contact:

Geekwara Customer Support
Email: support@geekwara.com

Please include the following information:

  • Order number;
  • Recipient’s name;
  • Tracking number;
  • Description of the issue;
  • Relevant photos or videos, where applicable.